1. Product problem: If you could please let us know your OS & DAW, we will be able to provide you with more detailed and prompt support.

2. Re-download product: Please register first. (Register page.)

  • If your username/email is not present when you attempt to log in to our website, it indicates that you have not yet registered.
  • Customers are required to register the product they have purchased in order to be able to re-download it.
  • Once registered, you will be able to access the member page after receiving the registration email. Kindly wait a moment.

3. Forgot password: Kindly request a new temporary password from us. We will respond shortly. Thank you for your patience.

4. If you have any messages related to your business or other matters, please send them to us via this page.